Conducting a Cultural Assessment to Reduce Litigation Costs

Organization:
Government Agency with 8000+ employees

Concerns:
The client was facing higher litigation costs associated with EEO claims and needed to gather data regarding the culture of their working environment. They planned to use this data to develop an overall diversity and inclusion strategy.

Approach:
We conducted interviews with upper management and focus groups (employees, supervisors and managers) to determine the current climate within the organization and to highlight any potential areas of concern that could be addressed to decrease the costs associated with litigation.  An overall diversity and inclusion strategy was developed to create a more inclusive environment.

Impact:

  • Significant “red flag” areas that were identified in the cultural assessment were addressed via customized Diversity and Inclusion training
  • A behavioral change evaluation 6 months later revealed that the vast majority of employees had altered their behavior leading to a more inclusive environment and a subsequent reduction in litigation costs.

For further information, contact GCG, write to info@guptaconsulting.com , or call us at 714-962-0190 .