Creating an Environment of Inclusion

A health-care company with 1000+ employees

The organization had a diverse population and there were concerns in three areas:
1. Muslim employees were feeling isolated.
2. A lesbian employee felt that she was being treated differently by her supervisor.
3. There was a level of frustration in their IT department and lack of cohesive leadership from above.

After a needs analysis, a cultural assessment was conducted using questionnaires and focus groups for the employees and one-on-one interviews with senior management. Individual coaching was given to the VP of IT to enable her to develop the core leadership skills necessary to lead this group.


Within six months, the following changes had taken place.  Key to the success of this initiative was the high level of commitment from the CEO and VP of HR in creating an environment of mutual respect and inclusion.

  • The client had started an education initiative to highlight different cultural celebrations by email and through a “brown bag” lunch series with diversity and inclusion speakers
  • Coaching for the supervisor of the lesbian employee had helped him to develop better communication and leadership skills and reduced the stress of their interaction and averted the probability of litigation
  • Coaching for the VP of IT helped develop her communication skills
  • Highlighting the contributions of the IT department helped to focus positive attention on their department and simple team building exercises helped to develop their identity as a team.

For further information, contact GCG, write to , or call us at 714-962-0190 .